Understanding Ticket Categories, Priority, and Status

Category: Knowledgebase

Understanding the components of a ticket is crucial for effectively submitting support tickets and managing expectations regarding the ensuing actions. For instance, choosing an incorrect ticket type ...

New Client Checklist

Category: Checklists

Welcome to the RC Family! We're thrilled to assist you in reaching your goals. To ensure a smooth and manageable experience, we've prepared a checklist for you. These are the tasks to keep you organiz...

How to Use the RC Help Desk

Category: Knowledgebase

Welcome to the RC Help Desk. Here you will be able to submit tickets for issues related to your services, request feature additions and content updates, and keep track of all of your support tickets. ...

Update Email/Webmail Password

Category: Guides

Update Email/Webmail Password The following steps will guide through changing your password using webmail. Sign into your webmail email account. Follow the steps HERE if you need a refresher. C...

Add Your Email Accounts to Gmail

Category: Guides

Go to your Gmail account and log in with your credentials. Click on the Settings icon (it looks like a gear) and then select See All Settings. In the Accounts and Import tab, find the Check Mail...

Add Your Email Accounts to Mail (iPhone, iPad)

Category: Guides

Go to Settings > Mail, then tap Accounts. Tap Add Account, tap Other, then tap Add Mail Account. Enter your name, email address, password, and a description for your account. Tap Next. Mail...